Results from the 2018 Global Retail Absence Survey by The Workforce Institute at Kronos
Employee absence is a natural part of any business, and the need to manage it proactively is essential to providing the optimal customer experience. It starts with understanding employees’ preferences, considering their availability, and making it easy for them to modify their schedule or swap a shift. After all, employees who work schedules built around their preferred hours and availability will be more engaged and productive, have fewer instances of unplanned absence, and enjoy a longer tenure with an organization.
The Global Retail Absence Survey by The Workforce Institute™ at Kronos Incorporated analyzed the responses of retail managers across Australia, Canada, France, Germany, the U.K., and the U.S., to examine the broad impact of absenteeism on retail organizations. Key findings from the survey include:
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