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Dotcom Distribution 2019 eCommerce Consumer Study
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"Dotcom Distribution 2019 eCommerce Consumer Study"

A Look Inside Evolving Online Consumer Expectations

Dotcom Distribution surveyed more than 1,200 online shoppers nationwide to identify how the evolution of eCommerce has altered consumers’ tendencies, preferences and expectations over the past year. The data illustrates how factors such as shipping costs, packaging components, omnichannel capabilities, and even the types of items being purchased affect buying decisions.


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