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The Digital Achievement Gap: Companies Struggle to Meet Customer Expectations
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"The Digital Achievement Gap: Companies Struggle to Meet Customer Expectations"
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What Separates Leaders From Everyone Else in Customer Experience and What Companies Can Do to Stay Ahead

Companies like Amazon, Uber, and Airbnb are built on an entirely new kind of customer experience, raising the stakes for everyone. Yet most companies are still ill-equipped to meet rising customer expectations. Combining data from the Zendesk Benchmark, an index of product usage data from 45,000 companies using Zendesk, with the results of surveys and focus groups of customer service managers, customer service agents, and customers around the world, The Zendesk Customer Experience Trends Report 2019 offers insights and advice to help companies get ahead and build the best possible experiences for their customers.


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