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4 Ways CX Broke in 2020
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"4 Ways CX Broke in 2020"
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(and how to avoid them in 2021)

Many retailers rolled out Ship from Store to help meet demand and move stock out of stores in 2020. Some processes were very manual. Others more automated. But if there is one common theme across all the retailers we’ve talked to recently, it’s this: In 2021 they want to do it better. This eBook digs a little deeper into the main four Ship from Store challenges experienced by retailers, and how those challenges broke the Customer Experience. We’ll explore the causes, and some creative ways to address them.


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