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The Benefits of Order Services and Customer Order Visibility

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"The Benefits of Order Services and Customer Order Visibility"

Delivering effective, customer-centric experiences starts by identifying -- and implementing -- the right tools. L

Providing personalized commerce experiences and achieving operational excellence in an omni-channel world requires solutions that provide a single view of customer orders regardless of how they come (stores, digital storefronts, or call centers) or how they get fulfilled (stores, warehouse, vendors, and partners). Empowering customers with the right tools is key to delivering customer-centric experiences. A centralized view of orders, along with proactive actionable insights enables businesses to deliver on the promise to customers and gives them the personalized experiences they expect.

Blue Yonder’s Order Services provides fulfillment transparency to businesses and their customers by managing orders across geographies, brands, and channels, utilizing modern fulfillment options such as ship from store, buy online pick up in store, curbside, and same day delivery.

Customer Order Visibility (COV) is a real-time tracking and monitoring solution with an intuitive user experience that enables customer service, retail and other staff to search, view and modify real-time order details in one place, creating a single, up-to-date repository of order information.

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