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"Dotcom Distribution 2022 E-Commerce Consumer Study"

Post-Pandemic E-Commerce Consumer Expectations

For the past 22 years, customer experience has guided Dotcom Distribution’s operations, helping emerging brands deliver thoughtful, exciting, convenient, unique experiences to customers through best-in-class order fulfillment. Dotcom Distribution conducts this annual e-commerce Consumer Study to follow and report on the experiences and behaviors of U.S. online shoppers, determine patterns and trends, and identify opportunities for brands to cater to their evolving preferences.

Each year, this study helps to sharpen the lens through which direct marketers observe and evaluate industry practices and trends. In 2022, there was one sweeping theme: supply chain. According to our latest research, these are some of the key topics that brands and retailers can address to shape the ideal customer experience, even during a period of uncertainty in the supply chain.

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