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"Cloud Contact Center Migration Guide for Retailers"

Over the last few years, retailers have grappled with legacy on-premises software that does not equip them to meet today’s customers’ expectations, limiting their ability to scale quickly, adopt maturing AI products, and deploy representatives remotely. In a recent study, Talkdesk Research™ found that 62% of retail customer experience (CX) professionals agree that legacy contact center technology is limiting their ability to improve customer experience

In a recent study, Talkdesk Research™ found that 62% of retail customer experience (CX) professionals agree that legacy contact center technology is limiting their ability to improve customer experience. As a result, 86% of retailers that are not fully cloud-based report that they are likely to transition to the cloud in the next two years.
 
This guide is for those that are planning on making that transition. It outlines a business case for a cloud-native contact center and provides a roadmap to successfully transition your operations to the cloud without disrupting your customer experience team’s ability to service your customers.
 
Download this white paper for step-by-step information on how to:

• Make a strategic migration decision
• Integrate core CX systems
• Automate key business processes
• Drive adoption

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